Customer Requests, Inspections & Work Tickets
There are three types of records that can be entered in the Strategic Maintenance Planning section:
- Customer Requests: Complaints, Requests or other issues lodged by customers;
- Inspections: Asset Inspections and Preventative/Scheduled Maintenance; and
- Work Tickets: Placeholders for jobs that are required to take place on particular assets.
Work tickets contain specific Work Items - a breakdown of work activities that are to take place on the asset and their associated costings.
Work tickets can be created directly from inspections and customer requests.
This establishes a link between the actual work undertaken with the point where the work originated.
Work Tickets can also be standalone records for reactive maintenance.
The diagram below illustrates the relationship between the three types of records (Customer Requests, Inspections and Work Tickets) and their resulting work activities (Work Items).
Inspections, Customer Requests, Work Tickets & Work Items
The Customer Request, Inspection and Work Ticket pages can be accessed by either selecting the desired option from the side bar menu, or activating the appropriate tab at the top of the page.
Customer Requests, Inspections and Work Tickets
